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Frequently Asked Questions
The UA University Frequently Asked Questions has three categories. By clicking on the question links in each of the categories you can find out the answer to that question. If you would like to see all the questions and answers in a certain category, simply click the [show all] link next to that category title.

UA Interactive Online Curriculum [show all]
  1. What is the UA Interactive Online Curriculum (IOC)?
    A web-based file sharing system for use by local union Training Directors/Coordinators and Instructors.

  2. What will be available in the Interactive Online Curriculum?
    Power Point presentations, graphics, digital photos, videos, lesson plans, handouts, etc. In short, all electronic training materials produced by UA HVACR instructors for use in their Apprentice & Journeyworker training classes.

  3. Who can use the UA Training Department's Interactive Online Curriculum?
    The Interactive Online Curriculum (IOC) is available to Training Directors/Coordinators and Instructors with the permission of their Business Manager. If you are a UA Instructor and would like to request access to the IOC please call your local union Training Director/Coordinator.

  4. Do I need special equipment to participate?
    No, all you need is a computer or laptop with browser software and access to the Internet.

  5. May I upload as well as download?
    Yes, we encourage every UA instructor to submit his or her training material. Instructors who want to share their materials can access a special upload area of the website. Uploaded material will be screened for suitability and sorted for downloading. The author's name and Local Union number will remain on the material. Before you can upload materials you must have a username and password. See question #3 for information on gaining access.

    Interactive Online Curriculum materials are also being developed for Plumbing, Pipefitting, and Sprinkler fitting. If you would like your work in these areas to be part of this exciting new system please let your Training Coordinator know.

  6. How do I get started?
    Business Managers, please have your Training Director/Coordinator contact the UA Training Department at 410-269-2000, or Eric Packard, with the following information:
    • Names and email addresses of the contact person at the local.
    • Names and email addresses of the training personnel to be enrolled.
    • Each Instructor's area(s) of expertise.

  7. What do I do if I forget my Interactive Online Curriculum password?
    Go to the Forgot Password page of the IOC site, enter your username, and click the "Email My Password" button. Your password will be sent to your registered email address.

  8. What do I do if I forget my Interactive Online Curriculum username?
    Contact the Training Department using our Contact Us form. The Training Department can only give you information about your username. To obtain password, see question #7.
Blackboard [show all]
  1. What do I do if I forget my Blackboard username?
  2. What do I do if I forget my Blackboard password?
  3. I'm an Instructor and would like to create a Blackboard class to use with my apprentices. How do I get a Blackboard account?
UA STAR Program [show all]
  1. If I'm a UA member and would like to take the UA STAR exam, what do I do?
  2. If I'm a Business Manager or Training Director/Coordinator and I would like to schedule a UA STAR exam, what do I do?